Show your customers you care — before things escalate.
Add a "Resolve an issue" badge to your website footer. Customers get a fair, neutral place to raise a concern. Your senior management reviews and responds — before it becomes a chargeback, 1-star review, or lawsuit.
- ✓ Free to embed
- ✓ Deflects chargebacks
- ✓ Builds public trust
Turn complaints into resolved cases — publicly.
Every case resolved on-platform is a chargeback avoided. Save $15–$30 per dispute in fees, plus staff time.
Give unhappy customers a place to be heard before they head to Trustpilot, Google, or social media.
Display a verified 'Customer-Care Certified' badge and public resolution stats. Customers convert more when they see it.
Cases go into a review queue owned by your leadership team — not lost in a support ticket backlog.
Either side can bring in an impartial mediator for $8 — a fair, non-court path to settlement.
Every message, offer, and settlement is logged. Downloadable case archive if you ever need it.
Filter frivolous complaints without turning real ones away.
Turn on an optional $5–$15 case review fee paid by the customer when they open a case. Reviewed by your senior management team. Refunded in full if your business is found at fault — so genuine complaints cost the customer nothing.
- ✓Business sets the review fee
- ✓Refunded automatically on valid complaints
- ✓Revenue-share on the fee (you keep a %)
- ✓Cuts spam and low-effort complaints
- 1Customer clicks "Resolve an issue" in your footer.
- 2Files a structured case (pays optional review fee).
- 3Your senior-management queue reviews & responds within SLA.
- 4Settlement or — if stuck — either party adds an $8 mediator.
Resolve free. Upgrade when you scale.
- ✓Footer badge & link
- ✓Unlimited customer cases
- ✓Shared inbox
- ✓Mediator escalation ($8)
- ✓Branded case portal
- ✓Senior-management review queue
- ✓SLA tracking & analytics
- ✓Verified Business badge
- ✓CSV export
- ✓Everything in Pro
- ✓SSO + multiple queues
- ✓API + webhooks
- ✓Custom SLAs
- ✓White-label emails
- ✓Dedicated CSM
- ✓DPA & custom contract
- ✓Custom integrations
- ✓On-prem case export
Refer businesses. Earn recurring revenue.
Agencies, consultants, chambers of commerce, and industry associations can join the partner program and earn 20% recurring on every business they refer.
20% recurring on Pro & Scale plans, co-branded materials, dedicated partner manager.
Shopify, WooCommerce, Zendesk, Intercom — build once, reach every merchant.
Offer PLR as a member benefit. Public 'certified' badge for member businesses.
Add the badge in 2 minutes
Free forever for your customers to open a case. Upgrade when you want the senior-management queue, analytics, and verified trust badge.